Fass-Frisch GmbH
Werkstraße 6-8
75031 Eppingen



How can I contact the customer service?

You can reach us in various ways. The quickest way is to contact us by telephone. For this purpose, our customer service is at your disposal under the telephone number +49 7262 603 0. You can also reach us by fax at 07262 / 603 42 or send an email to kundenservice@schankhelden.de

Alternatively, you can use the contact form on the right-hand side of our website. No matter which way you choose, we will do our utmost to help you quickly and competently.

At what times can I reach the customer service?

Our customer advisors are available Monday to Friday from 08:00 to 16:00 (UTC+1) Outside our office hours, you are welcome to send us an email or use the contact form on our website. We will process your enquiry as quickly as possible and endeavour to help you quickly and competently.

Is there a recall function?

We also offer a call-back function. If you leave us your phone number and a short message asking for a callback in the contact form, we will get back to you as soon as possible. Alternatively, you can also send us an email to request a callback.

Can I contact you on other channels?

We are also present on various social media such as Instagram, Facebook and Pinterest. Feel free to contact us on these channels as well or follow us to keep up to date with our latest offers and promotions. Of course, we also appreciate likes and comments on our pages. If you have any questions or concerns, please feel free to send us a message or leave a comment.

How can I give feedback to your customer service?

We always welcome feedback from our customers to further improve our customer service. You are welcome to send us your feedback via the contact form on our website, by email or via our social media channels. We will carefully review your feedback and endeavour to respond to you as soon as possible. You also have the option to rate any product on our website and leave a product review. We are very grateful for your feedback and take it seriously to continuously improve our products and services.